What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submission forms are not being sent to email address

    Asked by ClydeMiller on November 10, 2012 at 02:50 PM

    Although I had this working at one time, the submission forms are getting hung up in the back office and not being routed to the listed email.  What's causing this???

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    JotForm Support

    Answered by Deygus on November 10, 2012 at 04:50 PM

    I apologize for this inconvenience. I've taken a look at your form and I would like to recommend that you change the Senders Email to NOREPLY@JOTFORM.COM on your Notification 2 in your Form's Email Alerts to see if this helps correct the problem.

    If you have any further questions or problems please let us know immediately.