We do not receive emails, which are sent through custom smtp

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    Shuvo2019
    Asked on May 07, 2018 at 08:08 AM

    Hi ,

    YES I have done this but after that no mail is sending or receiving



    This is a re-post of a comment on How to Setup SMTP for a Form

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    Victoria_K
    Answered on May 07, 2018 at 08:21 AM

    Hello,

    I have checked our mail log for your last edited form and can see that Notification emails have a status of SENT at our end. This means that they were forwarded to your custom smtp for further processing. As you are using custom domain for your mail, it is might needed to whitelist JotForm IPs and domains, so your mail engine did not block them.

    You can check the list here: Whitelisting-JotForm-IP-Addresses-and-Domains

    Hope this helps. But, let us know if you need further assistance.

    Thank you.