What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The FROM column in my emails

    Asked by ceedub on November 10, 2012 at 08:55 PM

    How can I get the FROM column in my emails to show the name of the person filling out the form instead of "JotForm Form Builder"

    Thank You, C.A.

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    Answered by jeanettebmz on November 10, 2012 at 09:38 PM

    Please change the FROM field, to the name field



    Let us know if you still need assistance 

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    Answered by ceedub on November 11, 2012 at 08:14 AM

    I tried that, still not working. I need to know the name of the person who sent the form before I open it.

    Thank You. C.A.

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    JotForm Support

    Answered by mliz on November 11, 2012 at 09:02 AM

    I made a duplicate of your form with the same settings for the Sender Name and Email which is the NAME field. Upon submission the email notification showed the entry for the Name field as the email From information.

    Your settings may have not been saved correctly, can you please login to your JotForm account and go to the Email Notification settings then ensure that the  Sender Name and E-mail and set to the NAME field. After clicking on Finish the main 'Edit Form' page is displayed click on 'Save' from the menu bar to save the changes.

    Let us know if this works, thanks for using JotForm!