What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I added a form to my website, but after I press the submit button, it disappears. What do I do?

    Asked by vm_vasquez on November 11, 2012 at 05:43 PM

    Everytime I use the form, it disappears and no "Thank you" pages pops up. Even when I refresh the page, it doesn't reappear. Am I doing something wrong?

    Thanks,

    Virginia

    Page URL:
    http://www.thedark-room.com/home#!__home/artist-submissions

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    JotForm Support

    Answered by jonathan on November 11, 2012 at 06:10 PM

    Hi Virginia

    It seems your form is re-enabled now as I can see the thank you page when I test submitted the form on your website.

     

    I was the one providing you support on the chat earlier, but you seem to have disconnected as I was not able to recieve your response anymore.

    But in my investigation, I found that this form was in 'disabled mode' the reason it cannot be seen in the website. But now I see that it is now enabled again and working as intended.

    Thanks.

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    Answered by vm_vasquez on November 11, 2012 at 06:12 PM

    Hi, yes I figured it out. Thanks for your help.

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    JotForm Support

    Answered by jonathan on November 11, 2012 at 06:16 PM

    Thank you for updating us. We are glad to know everything is sorted out now.

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    Answered by vm_vasquez on November 11, 2012 at 08:03 PM

    Hi again, so the issue occurred again. The forms continue to become disabled on their own. What do I do? Is there something I'm missing? Thanks.

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    JotForm Support

    Answered by Welvin on November 11, 2012 at 08:35 PM

    Hi,

    That is because your form submissions limit is set to 1.

    I would suggest to remove the said limit and so with the expiration date.

    Thank you.