Feedback tool does not work in IE and Firefox

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    Asked on November 11, 2012 at 05:57 PM

    Could you help me with the feedback tool? It is working fine in chrome, but not in Firefox and Explorer appears.

    Bruno Mazetto

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    Answered on November 11, 2012 at 06:44 PM

    Hi Bruno,

    Re-embed your feedback embed code using this code:

    <script type="text/javascript" src="//">

      new JotformFeedback({

         formId : "23123328735652",

         buttonText : "Cotação de Seguro online.",

         base : "",

         background : "#67B32D",

         fontColor : "#FFFFFF",

         buttonSide : "bottom",

         buttonAlign : "right",

         type : false,

         width : 1000,

         height : 600



    The only difference with this code is that it doesn't have comment code  //--> which is probably the cause why the codes not executed on IE browsers.

    After that add the following DOC TYPE code on top of your codes, above <html> tag.

    <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "DTD/xhtml1-transitional.dtd">


    Let us know if this doesn't help so we can assist you further. Thanks!