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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The conditional mail is not generated

    Asked by tmi on November 12, 2012 at 04:08 AM

    Dear Support Team,


    The mail is not generated for the conditions that have been created. If following fields are filled then the mail has to go but the action is not happening.


    Pl help us by reverting.

    My number is 9246177018

    Jijo Abraham

    TMI Network

    Page URL:

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    JotForm Support

    Answered by liyam on November 12, 2012 at 06:55 AM

    Hello. From an overview, this is a bit vague.  Are you saying that the email alert is not sending? I also checked the logs for the email address ********_Hyd@**********.com and it appears that email alerts sent to that address were successful.  If you're not seeing the email alerts, can you please check your junkmail/spam folder? 

    If this is not what you mean, can you please explain further the issue you're experiencing?