Why is the notification email function not working?

  • Profile Image
    exoticprinter
    Asked on November 12, 2012 at 05:25 AM

    hi,

    my account is exoticprinter

     

    i have try to create a form. but it wont delivered to my notification email. i have checked everything. my email is working fine

    please help

    email: wenjietew(at) gmail (dot) com

  • Profile Image
    moonzkie
    Answered on November 12, 2012 at 06:33 AM

    Hi,

    Can you please configure your email alerts' sender name and email to "JotForm" and "noreply@jotform.com", respectively.

    If changing Sender name and email does not help, ask your hosting provider to add these IP addresses to their whitelist:

    174.34.57.214
    174.34.57.216
    174.34.57.218
    174.34.57.219
    208.117.50.251

    Just please let us know if you need any further assistance. Thank you so much!

  • Profile Image
    exoticprinter
    Answered on November 12, 2012 at 11:07 AM

    does work . i can recived it sometimes.. but not everytime i can recived when i submit the forms.

     i think something is wrong at ur server

  • Profile Image
    pinoytech
    Answered on November 12, 2012 at 11:17 AM

    Hi,

    Can you please try it first to follow my colleague's solution and apply into your form. But if the said solution isn't working, then let us know for us to investigate the said issue and to assist you further.

    Thank you!