Not receiving emails

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    Kingatha
    Asked on November 12, 2012 at 08:06 AM

    Hello

    This is the first time I am using Jotform. When i email a 'Test Notification' i receive it in my email inbox but on the actual website it does not seem to work. I am not receiving anything in my inbox. 

     

    I was hoping someone can possibly help me and if you require any information please contact me on arthur@tenacityworks.com

     

    http://www.kingatha.com

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    pinoytech
    Answered on November 12, 2012 at 10:12 AM

    Hi,

    Sorry for the inconvenience that may have caused. As I've check your mail log, it seems that it was successfuly sent to your email address.

    Current Server: 

    /var/log/jotform/amazonSES.log:[12/Nov/2012:07:57:04 -0500]  AmazonSES Sent email to arthur@tenacityworks.com -  MessageID:0000013af4b1cfec-6d04eb58-d836-41b5-adc5-917ea24134af-000000 - RequestId:75471487-2cc8-11e2-98a8-039adec8b1aa

    Have you tried already checking your email spam folder and see if the submission is there? Can you please try also to whitelist JotMail's IP's Addresses

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Thank you!

  • Profile Image
    exoticprinter
    Answered on November 12, 2012 at 10:48 AM

    same happend to me too .. i did check to spam folder.. nothing sent.. 

  • Profile Image
    pinoytech
    Answered on November 12, 2012 at 10:53 AM

    @exoticprinter,

    Can you please provide us your form URL/ID for further assistance?

    Thank you!

  • Profile Image
    exoticprinter
    Answered on November 12, 2012 at 11:06 AM

    http://form.jotform.me/form/22904804903452

     

    i have been trying and trying.. it wasted my 25 submission .

  • Profile Image
    pinoytech
    Answered on November 12, 2012 at 11:13 AM

    @exoticprinter,

    By changing your form's notification sender email address to noreply@jotform.com might solve the problem. Please follow this guide for more detailed information.

    Thank you!

  • Profile Image
    exoticprinter
    Answered on November 12, 2012 at 11:14 AM

    you can contact me at wenjietew@gmail.com 

     

    my form is located here

    http://exoticprint.com/quotation_flyer.php

  • Profile Image
    exoticprinter
    Answered on November 12, 2012 at 11:15 AM

    if i send to no reply . how would i recived the notification email?

  • Profile Image
    exoticprinter
    Answered on November 12, 2012 at 11:16 AM

    ok ok thx ill try if it works. thx

  • Profile Image
    pinoytech
    Answered on November 12, 2012 at 11:18 AM

    You are welcome! Please do update us if the said issue still persists or not.

    Have a great day!

  • Profile Image
    exoticprinter
    Answered on November 12, 2012 at 11:23 AM

    @pinoytech 

     

    still not working.. my email server is working fine... it can recieved others mail.. i check my white list .. its ok .. might be a bug? .

  • Profile Image
    EduardoMendez
    Answered on November 12, 2012 at 11:42 AM

    I have cloned your form and added a notification.  I submitted a test entry.

    One should have been sent to you and one went to me.

    Here is my notification:

    This shows me that things are woking fine on our end.  Have you received the same notification on your e-mail?

    A good suggestion would be to whitelist our Jotmails ip addresses or ask your email service provider to do it for you.

    Let us know if you need further assistance!

  • Profile Image
    exoticprinter
    Answered on November 12, 2012 at 11:45 AM

    thanks.. it works already .. its sightly slow at my side.. but its working fine.. thanks. for ur support.. ur customer service is working really good.. thx.. god bless

  • Profile Image
    pinoytech
    Answered on November 12, 2012 at 11:47 AM

    Good to hear that! and it's our pleasure to assists you on your problem.

    If you need our assistance again, do let us know.

    Have a great day!