What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Inquiries are no longer forwarded to our email address

    Asked by Algarseco on November 12, 2012 at 08:25 AM

    Why is that?

    Page URL:

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    JotForm Support

    Answered by liyam on November 12, 2012 at 11:14 AM

    Hello Algarseco.  Have you checked your Junk Mail / Spam folder if in case that your email alerts have landed there instead?

    If not, and if you're using an email software such as Eudora or MS Outlook, can you try logging in to your webmail and check your Junk Mail folder there?  There are instances that emails landing on the Junk Mail / Spam folder don't get downloaded by your email program, which is why others think they're not receiving the alerts.

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    Answered by Algarseco on November 12, 2012 at 11:24 AM

    Yes, I have checked our junk mail folder, and they are not there.

    I have also checked our webmail account - the emails aren't there either.

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    Answered by guest_23164781309051 on November 12, 2012 at 12:16 PM

    The problem was resolved, thank you.

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    JotForm Support

    Answered by EduardoMendez on November 12, 2012 at 12:17 PM


    Here are some suggestions to help you avoid this in the future:

    Please whitelist our Jotmails ip addresses or ask your email service provider to do it for you.

    Also, set the sender address to noreply@jotform.com  on your form notifications.

    Thanks and let us know if we can further assist you!