Inquiries are no longer forwarded to our email address

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    Algarseco
    Asked on November 12, 2012 at 08:25 AM
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    liyam
    Answered on November 12, 2012 at 11:14 AM

    Hello Algarseco.  Have you checked your Junk Mail / Spam folder if in case that your email alerts have landed there instead?

    If not, and if you're using an email software such as Eudora or MS Outlook, can you try logging in to your webmail and check your Junk Mail folder there?  There are instances that emails landing on the Junk Mail / Spam folder don't get downloaded by your email program, which is why others think they're not receiving the alerts.

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    Algarseco
    Answered on November 12, 2012 at 11:24 AM

    Yes, I have checked our junk mail folder, and they are not there.

    I have also checked our webmail account - the emails aren't there either.

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    guest_23164781309051
    Answered on November 12, 2012 at 12:16 PM

    The problem was resolved, thank you.

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    EduardoMendez
    Answered on November 12, 2012 at 12:17 PM

     

    Here are some suggestions to help you avoid this in the future:

    Please whitelist our Jotmails ip addresses or ask your email service provider to do it for you.

    Also, set the sender address to noreply@jotform.com  on your form notifications.



    Thanks and let us know if we can further assist you!