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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Id did not match

    Asked by ps3repairs on November 12, 2012 at 01:35 PM

    Hello, i have few problems with my form, I have other forms created here, and now i have created another email and none of the forms are working it is giving me id did not match..


    http://itechcentre.co.uk/iPS3-Repairs/index.html all my pages have the form and they all have problems

    Page URL:

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    JotForm Support

    Answered by NeilVicente on November 12, 2012 at 02:29 PM


    Your site returned a "Not Found" error.

    Is this what your problem is about?

    If not, can you please specify how the problem can be recreated so we can see it for ourselves, and hopefully find a solution?

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    Answered by itc on November 13, 2012 at 07:26 AM

    hey its .html sorry

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    Answered by itc on November 13, 2012 at 07:27 AM



    they r all using a form from the same account, can you tell me why as if i can fix one i will be able to fix all of them thank you

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    JotForm Support

    Answered by Welvin on November 13, 2012 at 08:48 AM


    When your form is viewed/access using its original link http://form.jotformeu.com/22773982180359/, there is no problem. I just made a test to your form direct link and it works well without any error.

    Re-embedding your form using iframe method might help; http://www.jotform.com/help/148-How-to-get-your-Form-s-Iframe-Code

    I can see that your form is different from your website than viewing your form using its direct link, I think you have added some custom CSS coding to it. With our form builder, you can inject Custom CSS Codes by following this guide: http://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes so you do not need to worry about loosing your custom codes when embedding it using iframe method.

    Please try and get back to us for results.


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    Answered by itc on November 13, 2012 at 10:25 AM

    i have fixed it thank you very much :)

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    JotForm Support

    Answered by Deygus on November 13, 2012 at 11:18 AM

    On behalf of my colleagues that is good to hear. If you happen to come across anymore problems or if you have further questions that need answering feel free to let us know.