I have a form with a submit button not showing up on my website

  • ACEIntern
    Asked on May 11, 2018 at 6:42 PM

    HELP, I am missing out on submissions.  I have tested the form on Jotform and them when I go to my website, the submit button is not there.   Ideas?

  • David JotForm Support Manager
    Replied on May 11, 2018 at 8:01 PM

    I just checked it and it appears to show up:

    1526083239showsup Screenshot 10

    If it does not show in your end yet. Please try deleting and adding back again. You may also try clearing your forms cache: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache 

  • ACEIntern
    Replied on May 11, 2018 at 9:43 PM
    You wen5 to the website? And filled it out or to jotform? If you go to website it doesn’t work, any ideas?
    Christina Houston
    Sent from my iPad
    ...
  • Support_Management Jotform Support
    Replied on May 11, 2018 at 11:56 PM

    Hello Christina - I managed to see the problem when I tested the embedded form on your website. The SUBMIT button is not visible on the last page.

    This appears to be a design/layout problem because the button shows up when the page is viewed through a smaller viewport. Here's what I mean:

    I have a form with a submit button not showing up on my website Image 1 Screenshot 30

    Can you try using the default SCRIPT EMBED codes and see if that will help? From how I see it, you are currently using the iframe embed codes.

    I have a form with a submit button not showing up on my website Image 2 Screenshot 41

    If that doesn't help, try again with the IFRAME EMBED codes, but this time, paste the codes as is without any modification.

    Complete guide: Getting-the-form-iFrame-code

  • ACEIntern
    Replied on May 12, 2018 at 11:43 AM
    Thank you, out web people had it on a different platform. Thanks for your help!
    Christina Houston
    Administrative Director
    Christina@aceinternational.us
    760-715-0359
    www.ACEInternational.us
    Sent from my iPhone
    ...
  • Support_Management Jotform Support
    Replied on May 12, 2018 at 12:12 PM

    Sorry but I didn't understand what you meant on your last reply. Are you implying that you can't perform the suggestions we provided because your website is on a different platform?

    To recap, please try the following:

    1. Use the default script embed codes

    2. If that doesn't help, use the iframe embed codes, as is

    You may refer to the steps and guides I listed on my previous reply for more info.

  • ACEIntern
    Replied on May 12, 2018 at 2:43 PM
    No, it got fixed. Thank you.
    Christina Houston
    Administrative Director
    Christina@aceinternational.us
    760-715-0359
    www.ACEInternational.us
    Sent from my iPhone
    ...