What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We wish to go back to the ...

    Asked by guest_23173571568055 on November 13, 2012 at 09:49 AM


    ... free version of Jotform, how can we do that ?

    thanks beforehand for your prompt answer.

    Yours sincerely, C. Vercruysse

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    Answered by moonzkie on November 13, 2012 at 10:20 AM


    JotForm actually has two free accounts: guest accounts and registered free accounts. But we strongly suggest you to register since guest accounts only rely on browser cookies. Also you can receive more submission limit when you are registered.

    See this link for more info: http://www.jotform.com/pricing/

    Hope this helps. Thank you.

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    Answered by guest_23173772199058 on November 13, 2012 at 10:37 AM

    Thanks for your prompt answer.  Anyway, we I try to downgrade our account, it doesn't work ... could you please do that for us ?  C. Vercruysse

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    JotForm Support

    Answered by Deygus on November 13, 2012 at 11:33 AM

    Normally we are happy to try to help you with this problem but currently I seem to be unable to locate your account since apparently it was a guest account. Do you happen to know the account name that shows when you log in?

    Also, if you had upgraded to the Premium or Professional Plans could you please provide us with an Order Reference Number that you received in your email when you bought it if this is the case?

    Additionally, I'm marking this thread as private so that nobody can else except you and our support team can see this thread so that you can provide us with more information that we're going to need to try to locate your account.