What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Auto-phishing detector?

    Asked by guest_23115718218046 on November 13, 2012 at 09:54 AM

    Hello,

    My name is Xavier and I work at Dashlane.
    Our application can be used to fill forms and login automatically while browsing.

    One of our users reported that his JotForm account got suspended when filling some forms on your website using our application. You replied to him very quickly though, and checked that his account had no phishing content.

    As this is the first time such a problem is reported to us, we would be really interested to know which phishing detector you are using. We would like to prevent this in the future, and would like to know if there are some technical details we could implement in order to identify Dashlane better when automatically filling fields and forms.

    Have a very nice day.
    Kind regards,

    Xavier

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    JotForm Support

    Answered by jonathan on November 13, 2012 at 11:20 AM

    Hi Xavier,

    I'll have your inquiry forwarded to our Next Level support for the appropriate person to provide you the information.

    You will be informed when this topic is replied to or updated.

    Thanks.

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    JotForm Founder

    Answered by aytekin on November 19, 2012 at 09:12 AM

    We do not suspend accounts because they are filled by an auto form filling software. What we do is to look at the questions asked on the form and suspend a form if they are asking for things like passwords, bank/credit card information. So, the reason for suspension was probably not your software. 

  • Profile Image

    Answered by guest_23115718218046 on November 20, 2012 at 05:04 AM

    Hi,

    Thank you so much for taking the time to answer!

    Best regards

    Xavier