- guest_23173684102044Asked on November 13, 2012 at 12:49 PM
I organise the jotform account for babymassage.org.uk and we have not been receiving notifications since testing back in August/Sept. The test emails don't arrive - and looking at your forums it looks like this could be because our email is in your Bounce list. Could you please check this, and if it's not, then advise what the problem is? if it is on the bounce list could you advise how to prevent this. Would it be better to use the gmail address as detailed below.
Jotform Account: tammy7
Notification email: email@example.com - which forwards to firstname.lastname@example.org
please copy any reply to email@example.com
- moonzkieAnswered on November 13, 2012 at 02:09 PM
Neither of those emails are in our bounce list.
Can you please configure your email alerts' sender name and email to "JotForm" and "firstname.lastname@example.org", respectively.
If changing Sender name and email does not help, ask your hosting provider to add these IP addresses to their whitelist:
Just please let us know if you need any further assistance. Thank you so much!
- tammy7Answered on November 15, 2012 at 11:35 AM
Thanks for your help.
we've added the IP's to the whitelist, changed the sender and recipient details as you suggest and no tests come through.
As a last gasp I have also changed the receipient email address to the gmail one, and that has no effect either.
It all worked fine back in August when we set it up.
- JotForm SupportEduardoMendezAnswered on November 15, 2012 at 12:20 PM
Can you please share your Form's URL with us?
We'll be glad to assist you!
- res1234Answered on January 07, 2013 at 06:23 AM
Hi dear all,
I think we have same problems.
We help our customer to build their contact from for their event.
The event URL: http://tbswork.com/2013-APAC_PartnerPlus/
Around 3 month ago. Our coustomer can not receive email notification.
We can get our testing email ( Gmail, Yahoo email, hotmail).
Only their company own email can not.
We've added the client IP's to the whitelist and checked the settings.
Everything seems fine.
Is there any way to solve the problem?
also what is "bounce list"?
Thanks for any advise!
- JotForm SupportWelvinAnswered on January 07, 2013 at 07:23 AM
Your recipient settings is something wrong but I have it corrected for your convenience.
Please check this guide for additional information about this matters: How to setup email alerts to prevent "emails not being received" issues
Let us know if you have questions. Thanks