We are having a problem with notifications being sent after from is submitted

guest_23116550615042
Asked on November 13, 2012 at 02:12 PM

I have paid service and wanted to know if i could get some help on email notifications of our website forms. This has been going on for a bout two week and i have deleted and recreated the notifications and still get the same result

Page URL:
http://fmzbc.com/index.php?option=com_content&view=article&id=<br/>149&Itemid=485
moonzkie
Answered on November 13, 2012 at 02:18 PM

Hi,

Sorry for the inconvenience this has caused. Can you please configure your email alerts' sender name and email to "JotForm" and "noreply@jotform.com", respectively.

If changing Sender name and email does not help, ask your hosting provider to add these IP addresses to their whitelist:

174.34.57.214
174.34.57.216
174.34.57.218
174.34.57.219
208.117.50.251

Just please let us know if you need any further assistance. Thank you so much!
fmzbcdumfries
Answered on November 14, 2012 at 04:38 PM

I have configured the email senders as you instructed and I have added the IP address and the forms are still not going to my email. HELP!
JotForm Support

Mike_T
Answered on November 14, 2012 at 04:52 PM

Your mail server rejected the message from us, due to the following reason:

Reason(s) : 5.3.0 - Other mail system problem 550-'5.7.1 Message rejected as spam by Content Filtering.

That is why your k******@f***************.org email address was added to our bounced list. Now we have removed your email from the bounced list. Please re-check email delivery from your side.

Also, please whitelist noreply@jotform.com email if possible.