- guest_23116550615042Asked on November 13, 2012 at 02:12 PM
I have paid service and wanted to know if i could get some help on email notifications of our website forms. This has been going on for a bout two week and i have deleted and recreated the notifications and still get the same result
- moonzkieAnswered on November 13, 2012 at 02:18 PM
Sorry for the inconvenience this has caused. Can you please configure your email alerts' sender name and email to "JotForm" and "email@example.com", respectively.
If changing Sender name and email does not help, ask your hosting provider to add these IP addresses to their whitelist:
Just please let us know if you need any further assistance. Thank you so much!
- fmzbcdumfriesAnswered on November 14, 2012 at 04:38 PM
I have configured the email senders as you instructed and I have added the IP address and the forms are still not going to my email. HELP!
- JotForm SupportMike_TAnswered on November 14, 2012 at 04:52 PM
Your mail server rejected the message from us, due to the following reason:
Reason(s) : 5.3.0 - Other mail system problem 550-'5.7.1 Message rejected as spam by Content Filtering.
That is why your k******@f***************.org email address was added to our bounced list. Now we have removed your email from the bounced list. Please re-check email delivery from your side.
Also, please whitelist firstname.lastname@example.org email if possible.