What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We are having a problem with notifications being sent after from is submitted

    Asked by guest_23116550615042 on November 13, 2012 at 02:12 PM

    I have paid service and wanted to know if i could get some help on email notifications of our website forms. This has been going on for a bout two week and i have deleted and recreated the notifications and still get the same result

    Page URL:
    http://fmzbc.com/index.php?option=com_content&amp;view=article&amp;id=<br/>149&amp;Itemid=485

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    Answered by moonzkie on November 13, 2012 at 02:18 PM

    Hi,

    Sorry for the inconvenience this has caused. Can you please configure your email alerts' sender name and email to "JotForm" and "noreply@jotform.com", respectively.

    If changing Sender name and email does not help, ask your hosting provider to add these IP addresses to their whitelist:

    174.34.57.214
    174.34.57.216
    174.34.57.218
    174.34.57.219
    208.117.50.251

    Just please let us know if you need any further assistance. Thank you so much!

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    Answered by fmzbcdumfries on November 14, 2012 at 04:38 PM

    I have configured the email senders as you instructed and I have added the IP address and the forms are still not going to my email. HELP!

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    JotForm Support

    Answered by Mike_T on November 14, 2012 at 04:52 PM

    Your mail server rejected the message from us, due to the following reason:

    Reason(s) : 5.3.0 - Other mail system problem 550-'5.7.1 Message rejected as spam by Content Filtering.

    That is why your k******@f***************.org email address was added to our bounced list. Now we have removed your email from the bounced list. Please re-check email delivery from your side.

    Also, please whitelist noreply@jotform.com email if possible.