What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Compte suspendu

    Asked by guest_23175200567045 on November 13, 2012 at 02:31 PM

    Bonjour,

    Je m'inquiète. Je viens de remarquer que mon compte vient d'être suspendu. Plus auccun accès à mes formulaires que j'ai créés depuis les 3 dernières années. Je suis en periode de recrutement et d'appel de projets. On peut dire que c'est pas cool du tout et ça tombe toujours au moment ou on en a le plus besoin.

    J'aierais avoir des explications rapidement. MERCI

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    Answered by moonzkie on November 13, 2012 at 02:36 PM

    Hi,

    Can you please specify which account are you referring to? for us to investigate further. 

    Thank you.

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    Answered by guest_23175200567045 on November 13, 2012 at 03:27 PM

    Hello,

    My account is with this email : inscription@festivaldesarts.org

    Thank you

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    JotForm Support

    Answered by EduardoMendez on November 13, 2012 at 03:48 PM

    Your account currently shows that you have exceeded the limit of storage for a free account and that is the reason for the suspension.

    You can find the limitations of the different pacgages here: http://www.jotform.com/pricing/

    You can upgrade your account at any moment.  This is also true about downgrading your account.

    Plase take a look at the plans that we currently offer and choose the one that best suits your needs.

    Please let us know if you need further assistance!

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    Answered by guest_23175200567045 on November 13, 2012 at 04:12 PM

    Yes, I would like to upgrade but it's impossible to access to my account.

    Here is what it said when i try to :

    Due to terms of use violation, your account has been suspended. It was suspected to be used for phishing. If you think this is a mistake please contact us to resolve this issue.

    But ?!? I dont' understand. I think it's a mistake.

    I hope this account could be reactivate.

    Thank you


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    JotForm Support

    Answered by EduardoMendez on November 13, 2012 at 04:27 PM

    I have manually reviewed all your forms and re-activated your account.

    We apologize for the inconvenience and please let us know if you need further assistance.

     

    Quick note.  One of the added values of upgrading is that a warning is issued before we suspend an account.

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    Answered by guest_23175200567045 on November 13, 2012 at 04:32 PM

    Yes, i just seen this email on my mail (which is not my principal). Perfect. Thank you. All is OK now :)