What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Help I can't access my forms any longer...

    Asked by Qiten on November 13, 2012 at 06:54 PM

    Hello I am trying to put the final touches on my form prior to releasing it to my teams and now I can't access it.  Please help me figure out what the issue is.  I can see the form but when I attempt to edit it times out...

    Thanks,

    Dave

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    JotForm Support

    Answered by jonathan on November 13, 2012 at 07:26 PM

    Hi Dave,

    There seems to be some network slow down issue at the moment.. but it should normalize in  while.

    One thing you can try now is to refresh the browser.. try log out of JotForm, close the browser , clear cache , then log back in.

    Please inform us if you continue to experience this issue.

    Thanks.

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    Answered by Qiten on November 14, 2012 at 09:09 PM

    Thanks for the awesome support...guess it was a network issue as you said.  Had me panicking for a bit. Everthing is good now...

    Dave

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    JotForm Support

    Answered by Welvin on November 14, 2012 at 09:44 PM

    Hi Dave,

    We're glad that all were fine now. Please let us know if you encounter the same issue again or if you have questions with related to your forms.

    Thank you.