What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    error on query: UPDATE 'form_expiration'

    Asked by gjcrook on November 13, 2012 at 07:20 PM

    I'm getting an error on my form & I don't understand why.  


    error on query: UPDATE 'form_expiration'

    Error returned: Lock wait timeout exceeded; try restarting transaction


    form 23176638855970


    I do have an expiration date on the form, 2012-12-02 23:59.  It is a form to take orders for a product & the order deadline is December 1st.  It seems okay on the website I have it embedded in, but I'm getting this error at JotForm while editing it.  I just want to make sure it's okay.

    Thank you!

    Page URL:

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    JotForm Support

    Answered by jonathan on November 13, 2012 at 07:37 PM


    We are experiencing a bit of network slowdown on certain location. But everything should normalize in while (if it haven't yet on your end). But I can see your form on your website fine btw.


    Please do inform us if this issue persists even at a later time already.