Form Support

error on query: UPDATE 'form_expiration'

  • Profile Image
    gjcrook
    Asked on November 13, 2012 at 07:20 PM

    I'm getting an error on my form & I don't understand why.  

     

    error on query: UPDATE 'form_expiration'

    Error returned: Lock wait timeout exceeded; try restarting transaction

     

    form 23176638855970

     

    I do have an expiration date on the form, 2012-12-02 23:59.  It is a form to take orders for a product & the order deadline is December 1st.  It seems okay on the website I have it embedded in, but I'm getting this error at JotForm while editing it.  I just want to make sure it's okay.

    Thank you!

    Page URL:
    https://sites.google.com/site/jessicap2pfundraiser/butter-braid-order-<br/>form

  • Profile Image
    jonathan
    Answered on November 13, 2012 at 07:37 PM

    Hi,

    We are experiencing a bit of network slowdown on certain location. But everything should normalize in while (if it haven't yet on your end). But I can see your form on your website fine btw.

     

    Please do inform us if this issue persists even at a later time already.

    Thanks.