Can I change the Notification Email Recipient while on a FREE plan?

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    Lrgunter
    Asked on May 15, 2018 at 07:25 PM

    If I have a free account, can I still direct the notification to a field email address using conditions?



    This is a re-post of a comment on How to Change the Email Address Used for Notification Email?

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    John_Benson
    Answered on May 15, 2018 at 09:35 PM

    Please take note that the free account can only have one notification email and one email recipient. If you want to send email based on the user's answer, please check this guide: https://www.jotform.com/help/167-How-to-Send-Email-Based-on-User-s-Answer

    I hope this helps. Thank you.

  • Profile Image
    Lrgunter
    Answered on May 24, 2018 at 04:43 PM
    I followed the steps, and I get the following message. I ljust want to send ONE notification based on the user entry. Do I need to upgrade my account?
    [cid:image001.png@01D3F361.EAC67BD0]
    Thank you,
    Linda Gunter
    ...
  • Profile Image
    Adrian
    Answered on May 24, 2018 at 05:53 PM

    You can add only one condition to change the recipient of the Notification Email.

    If you add the condition, please note that the Notification Email won't be sent unless the condition is met.

    If you need to add more than one condition (more recipients), you will need to upgrade the account.

    Related Help Article: Send-Notifications-to-Multiple-Recipients


  • Profile Image
    Lrgunter
    Answered on May 25, 2018 at 04:43 PM
    It just one notification, one recipient at the time. That recipient could be different on every submission. Do I still need to upgrade my account?
    Thank you,
    Linda Gunter
    ...
  • Profile Image
    Adrian
    Answered on May 25, 2018 at 05:07 PM

    Yes, that is correct.

    If you need to add more than one condition that changes the Recipient Email of the Notification email, the account must be upgraded to a paid plan.

  • Profile Image
    Lrgunter
    Answered on May 29, 2018 at 10:43 AM
    It’s just ONE condition that changes the Recipient Email.
    Thank you,
    Linda Gunter
    ...
  • Profile Image
    John_Benson
    Answered on May 29, 2018 at 12:24 PM

    Hi Linda,

    You need to upgrade your account if you want to add multiple email recipient. 

    You can also try using the autoresponder email and use a condition. Here's a guide: https://www.jotform.com/help/26-Setting-up-an-Autoresponder-Email