Unable to access forms from particular Turk ISPs

  • Profile Image
    derenkoray
    Asked on May 16, 2018 at 08:37 AM

    https://www.jotform.com/build/51722156836356/publish I can not preview the form. Plus when I intend to clone the form, I receive a message: You have reached maximum 25 form limit and I have been forced to delete some unused forms, which I did and the message still says you have reached 25 forms message again. 

    Thank you for your help.

  • Profile Image
    eugene
    Answered on May 16, 2018 at 09:14 AM

    Hello Koray

    First of all, our bronze plan allows maximum 25 forms to be active at the same time. If you want to create more forms, you either have to upgrade your plan or delete more unused forms.

    BUT, you can also disable or archive your unused forms if you don't want to delete them.

    Secondly, some of the ISP's in Turkey blocked some of our domains. And in your case, it is the "jotformeu". Can you try the domains below to access your forms?

    https://eu.jotform.com/{FORM ID}

    OR

    https://www.jotform.com/{FORM ID}

    If this is the case you may want to change the domains of the forms you have embedded.

    Let us know if you need any further assistance.

    PS. I also forwarded this issue to our DevOps team. If anything comes up, they will be in contact with you via this thread. 

  • Profile Image
    servet
    Answered on September 24, 2018 at 04:29 AM

    Hello Koray,

    What is your public ip address which is your using to browsing forms?

    Regards.

     

  • Profile Image
    derenkoray
    Answered on September 24, 2018 at 06:43 AM
    Hello Servet,
    Public IP Number is 78.190.121.255 for your perusal.
    Thanks,
    Koray
    Sent by Outlook for iOS
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  • Profile Image
    BJoanna
    Answered on September 24, 2018 at 09:10 AM

    Thank you for providing us your public IP address. I will inform our developer.