I am not receiving submissions to my email

  • Profile Image
    guest_23184821921048
    Asked on November 14, 2012 at 12:23 PM

    My email address info@lititansbaseball.com is not receiving the jotform submissions.

  • Profile Image
    moonzkie
    Answered on November 14, 2012 at 12:38 PM

    Hi,

    Your email address is in our bounce list and this is the reason:

    Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 The message from (<0000013ae61= 4142c-af9641b0-72c3-4340-bc97-e4b4d2e8f550-000000@amazonses.com>) with the = subject of (New Submission: Clone of Become A Titan) matches a profile the = Internet community may consider spam. Please revise your message before res= ending.'

    Your form should be working fine by now as I remove your email address inourbounce list.

    Also, it is recommended to configure your email alerts' sender name and email to "JotForm" and "noreply@jotform.com", respectively.

    Please feel free to contact us if you need any further assistance.