Is it possible to send an email from HIPAA compliant form that contain PHI?

  • DP_Jotform
    Asked on May 17, 2018 at 9:32 AM

     

     

    Is it ever possible to send email from a HIPPA compliant form that contain PHI when those emails are delivered internally (i.e. within the agency that built the form and submitted by users within that agency)? 

    We can no longer search by first or last name in our form submissions. Is this a known issue, and is there a fix for it? I attached a screenshot illustrating the issue

     

  • aubreybourke
    Replied on May 17, 2018 at 11:37 AM

    Sorry but your screenshot didn't come through. Can you please post it again?

    How-to-Post-Screenshots-to-Our-Support-Forum


  • aubreybourke
    Replied on May 17, 2018 at 3:43 PM

    When you are searching is there any trailing whitespace? or any space before the name?

    Please check it again, it should work.

  • aubreybourke
    Replied on May 17, 2018 at 3:47 PM

    Just to answer your other question, you should be okay to send notifications with HIPAA. Your recipient should receive an email like this:
    1526586456m0ov4 Screenshot 10

  • Welvin Support Team Lead
    Replied on May 17, 2018 at 7:06 PM

    For us to address the problems properly, I've moved the search issue into a new thread. Here's the link: https://www.jotform.com/answers/1476070. 

    As for the email, you cannot customize the template, so there's no way you can have the PHI in it. You will have to access the submissions page or give permissions to someone to view the information.