The user reports that when she hits submit all the data clears from the form and the submission does not go through

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    InZone
    Asked on May 17, 2018 at 01:07 PM

    Hello,


    For my current form, I have someone trying to submit, however, the person reports that when she hits submit all the data clears from the form and the submission does not go through. My form is here: https://form.jotform.com/80998352484168. I tried it and it works fine.  Are there browser limitations?

    Additionally, for the save later feature, is there a way for me to see any details of what someone submitted. Right now I only see this screen, which does not allow me to see any contact information.


    1526576506Screen Shot 2018-05-17 at 12.0

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    Victoria_K
    Answered on May 17, 2018 at 03:24 PM

    Hello,

    I have tested Save and Continue feature on Card forms and it seems to work properly for me too.  Has the respondent you've mentioned received a save and continue link to his/her email? 

    Also, if you could tell us which browser was used, we could perform more tests. 

    If the form was submitted, the save link will open your blank form as the session wil be cleared on form submit. But, in this case you should have received a submission. 

    As to your additional question, I'm afraid the unique link is only sent to form respondent and I can't find an option to re-create it manually using the information on your screenshot.

    Please get back to us if you need further assistance.

    Thank you.