Upload of pdf form failed

  • janmoenergy
    Asked on May 17, 2018 at 9:58 PM

    I uploaded a form and then received this message. I don't know what went wrong.

    Oops, Import Failed!

    Unfortunately, we were not able
    to complete your PDF Form.

  • Mike_G JotForm Support
    Replied on May 18, 2018 at 2:36 AM

    If I'm understanding you correctly, you are trying to upload a PDF form to JotForm through this page — https://www.jotform.com/fillable-pdf-form-creator/

    We will be glad to help you with your concern.

    Can you share with us the PDF file you are trying to upload to JotForm, please? You can upload the PDF file to any file hosting site then share with us the public share link that we can use to download it.

    Or, we can also check if it is possible for the PDF form to be replicated manually.

    We will wait for your response.

  • janmoenergy
    Replied on May 18, 2018 at 1:43 PM
    Attached is the pdf we were trying to upload.
    Thank you for your assistance.
    ...
  • David JotForm Support
    Replied on May 18, 2018 at 2:46 PM

    Our fillable PDF import tool is really only capable of converting PDF's that were creator using the now closed Adobe Forms Central.  Nearly all other PDF's would not be possible to convert, which is why the error is being shown.  The form very likely would need to be manually recreated in JotForm.

  • janmoenergy
    Replied on May 18, 2018 at 3:43 PM
    That is disappointing to learn. I had begun creating it manually on
    JotForm, but there's a lot to the form. It would be much easier to use the
    existing pdf.
    I think your website misrepresents the ability to upload pdfs. If it can
    ...
  • Mike_G JotForm Support
    Replied on May 18, 2018 at 4:05 PM

    We would like to apologize for any inconvenience. If you are having trouble recreating the PDF form manually, please allow us to help you and provide us more details.

    Also, please know that the PDF file that you attached was not posted in this thread. It seems that you are replying via email. Please reply directly to this thread and provide us a link that we can use to download the PDF file.