Form not saving data - something wrong?

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    deanmcrabb
    Asked on November 14, 2012 at 07:23 PM

    HI,

    I've created a form but it isn't saving data to re-use later.  When I get the email and go to the link the form is blank again.  I've checked it and tested it but I can't work out what I'm doing wrong

    http://form.jotform.co/form/23178048602856?session=

    I tried following this article

    http://www.jotform.com/help/97-How-to-Save-Forms-to-Continue-Later

    Is there something I'm doing wrong?

    Thanks

    Dean

  • Profile Image
    jonathan
    Answered on November 14, 2012 at 07:53 PM

    Hi Dean,

    Are you perhaps trying to make this feature work on this form http://www.jotform.com/23178048602856 of yours? Please tell us which form instead if not this one.

    On the first look of this form, i believed the session trick will not work because it requires the main form to have a Page break field -- this form is having a collapse field instead. Page break field and collapse field do not work together on the same form (this is a known glitch)

    Will await for your updated response.

    Thanks.

  • Profile Image
    deanmcrabb
    Answered on November 14, 2012 at 08:03 PM

    Yes, that is the correct form.

    Question 1 - If I add a page break, will this work then at all?

    Question 2 - Any ETA for the glitch to be fixed?

    Question 3 - Okay, thinking laterally, if I make this whole form with page breaks then instead of collapses, is there some form of pagination I can put across the top of all form pages to shows the use which page they are on.  Such as "1. Mailchimp >> 2. Ecwid >> etc"

    Cheers

    Dean

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    jonathan
    Answered on November 14, 2012 at 08:12 PM

    Dean,

    There is no ETA yet for the fix on the conflict glitch between those 2 fields. We can only wait when it is available.

    Using the page break field as mentioned in the guide (How-to-Save-Forms-to-Continue-Later) should work. 
    That field is a requirement in the main form and for the session feature to work. Also, the session feature will require at least 2 forms.

    Please try to review the guide to get the hang of it. 

    Please inform us if you require further assistance.

    Thanks.

  • Profile Image
    deanmcrabb
    Answered on November 14, 2012 at 08:25 PM

    Okay thanks for your prompt reply.  Is there an answer to question 3?

    Cheers

    Dean

  • Profile Image
    jonathan
    Answered on November 14, 2012 at 08:40 PM

    Hi Dean,

    Somehow, your previous response prior to this was not what I saw earlier. ;) I only saw 1 & 2 and in different text..

    Anyway, to answer #3 -- Yes you can set this up in the multiple page form(with page breaks).

    You can add a header field or a Free Text(HTML) field after each page break to put a header text like pagination on each pages.

    Similar to this test form.

    Thanks.

  • Profile Image
    deanmcrabb
    Answered on November 14, 2012 at 10:23 PM

    Hi,

    Yes, I did an edit of my comment maybe only 1 minute after posting it.  You must have been reading it already. :-)

    Thanks for your suggestion although its not exactly what I'm looking for.

    Having "pages" then leads onto the need for "pagination", the ability to see what page you are on in context with the other pages on the form.

    Here is a simple mockup I did to show youJotform pagination feature

    Another great example is on Mailchimp

    If this is not a feature then it would be GREAT it if was. Its seems a healthy natural step.

    Another great feature would be to include options to hide pages by using tokens in the URL so you can customise it, so if people go to the URL a whole page (or series of pages) won't appear in the list for them.

    IF HOWEVER there is a way to achieve both of these things that would be great.

    Cheers Dean

  • Profile Image
    idarktech
    Answered on November 15, 2012 at 12:27 AM

    Hi Dean,

    The first picture seems to be like a tab pages, unfortunately that's not possible however the pagination using images is doable. Currently, JotForm doesn't have built-in pagination so what we are doing is a workaround. To do that, you just need to get all the pagination images and upload it to your form (using Image tool, under Power Tools) and then place them in the correct pages. It's just like Jonathan's idea. Example form:

    http://jotformpro.com/form/23189071150953

    --

    Nice suggestion, we'll take note of that for now. Our dev team are prioritizing features base on the number of user requests and they are the one to decide if such feature will be considered or not.

    Thanks!

  • Profile Image
    deanmcrabb
    Answered on November 15, 2012 at 12:35 AM

    Okay, Jonathon's example is a screenshot of Mailchimp as well

    The nice part of the feature is not just having an image, but making it clickable, so that if you click the word "Ecwid" in the pagination, it jumps you to the Ecwid page.  While I can certainly put a image up the top, is it possible to make the image clickable so that it takes you to a certain page?  The implication being there, is there a URL method of taking the user to a defined page?  If this is possible then I can do a special hotspot image that would do the trick.

    BTW, talking business strategy ... while I understand user popularity based feature suggestions is a good way to prioritise your work, if your business is trying to compete with other online form builders, wouldn't their users be making the same requests?  Hence you all end up with the same features and competing on equal ground.   That's a nice way to stay stuck in battle with your competition and never clearly standing out from the crowd.  Hmmm ... :-)  Some features like this become a clear differentiator to you from the rest of the pack and would put you out in front.  Something to think about.

    Cheers

    Dean

  • Profile Image
    idarktech
    Answered on November 15, 2012 at 12:58 AM

    Hi Dean,

    Like I've said tab pages isn't yet possible in JotForm and I don't think there's any available workaround for this since multi-pages can't be access via links. Sorry about that.

    --

    Thanks for your feedback and we appreciate that. We respect and value every user's input but the fact is we can't give an assurance on the new/less requested feature since there are other prioritized features that needs more attention, but no worries because most of them are taken into consideration. It is just a matter of time.

    Thanks.

  • Profile Image
    deanmcrabb
    Answered on November 15, 2012 at 12:59 AM

    I understand.  Just making a suggestion.

    Thanks for your help.

    Cheers

    Dean

  • Profile Image
    idarktech
    Answered on November 15, 2012 at 01:32 AM

    Great!

    Be sure to let us know if you have any other questions or concerns. We are more than happy to help you here. :)

    Thanks! 

  • Profile Image
    deanmcrabb
    Answered on November 15, 2012 at 06:44 PM

    Hi,

    Okay, still having problems.  I've cloned the form and replaced all the collapses with page breaks.  But now when I submit the form I still don't get the saved responses coming up.

    THE NEW FORM

    http://form.jotform.co/form/23188702506857

    I've had once or twice where I've had partial responses appear but then later it blank.

    When I go an look at "Submissions" the data is saved on your servers, but it is not appearing on my form when I access the URL link with the session= details.

    Are you able to assist in what is the problem?

    Thanks

    Dean

  • Profile Image
    idarktech
    Answered on November 15, 2012 at 08:48 PM

    Hi Dean,

    Thanks for your message.

    FYI, once a session data is submitted, it is considered as "complete submissions" and so it will not stay anymore on the session link, it will be cleared from the form session URL. Session data can only be accessed when it isn't submitted yet. Example: http://form.jotform.co/form/23188702506857?session=test@jotform.com

    Maybe what you are referring here is the edit_link. With this, your form users can access their completed submissions data using the edit link and so they can edit or update their data anytime they want. Here's a short guide: http://www.jotform.com/help/40-How-to-Let-Users-Update-Their-Form-Submissions-on-a-Later-Date

    Thanks!