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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    403 forbidden errors

    Asked by guest_23185208119047 on November 14, 2012 at 07:51 PM

    I am getting these errors on links a few times a week and wanted to know if there is an issue. Here is the link

     

    Page URL:
    http://www.jotform.co/uploads/Daisydog/11753220546/218745918053536886/<br/>22530001.JPG

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    JotForm Support

    Answered by idarktech on November 14, 2012 at 08:20 PM

    Hi,

    It is probably because of the upload problem on your form user's end. It's generally happening when there is a disconnection or an intermittent issue on internet connection in the middle of the uploading process so the file may sometime be broken. I'd suggest to please ask the user to re-upload the files. Thank you.

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    Answered by LostPetsMN on November 17, 2012 at 02:52 PM

    interesting - is there a way to code in if there was a disconenct so the user is aware that there was a break in communication and have the form come back to resend? or is this based on the OS being used? Mainly there are people using Apple IOS in smart phone, Droid, and some computers aswell - so alot of mix there

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    JotForm Support

    Answered by NeilVicente on November 17, 2012 at 03:05 PM

    @LostPetsMN

    No, I am sorry. There isn't a way to do that yet, at least not from within JotForm's system.