Please give me access to the forms

  • Profile Image
    alancheesley
    Asked on November 15, 2012 at 06:40 AM

    Hello,

    The form still works well, but I would like to make changes to it.

    My forms are on your old platform (http://www.jotform.com/) and when I click to edit them I am taken to your new website - http://www.jotformeu.com/.

    How do I access the forms so I can update them and make changes please?

    Thanks,

    Alan

  • Profile Image
    jonathan
    Answered on November 15, 2012 at 06:52 AM

    Hi Alan,

    Although the platform My Forms had been upgraded recently, it should not deter you from accessing your form. The URL of the website is automatically being redirected to http://www.jotformeu.com because this is the nearest domain server in your location.(the "eu" is for Europe)

    If you are already seeing the new versions of My Forms, simply select the form and click on Edit Form button. (see image for visual guide)

     

    Hope this help. Please inform us if you are still having issue.

    Thanks.

  • Profile Image
    alancheesley
    Answered on November 15, 2012 at 09:59 AM

    Thanks for getting back to me.

    Let me try to be clearer...

    My forms are viewable here - http://www.jotform.com/myforms/.

    The forms are not visible here - http://www.jotformeu.com/myforms/

    When I am here - http://www.jotform.com/myforms/ - and I click 'Edit' on any form I am redirected to - http://www.jotformeu.com/ - where I no longer see my forms.  I click 'My Forms' and my forms are not there either.

    I am happy to have my forms here - http://www.jotformeu.com/myforms/, but if I can't edit them to get the code, how do I transfer them?

    Alan

  • Profile Image
    Welvin
    Answered on November 15, 2012 at 11:14 AM

    Hi Alan,

    Have you check if you were able login when redirected to http://www.jotformeu.com/ . Please check and login if needed. I have encountered this issue and all I did was to login to every domain that I am redirected.

    Also, please try to clear your page cache.

    I hope this helps.

    Thanks

  • Profile Image
    alancheesley
    Answered on November 15, 2012 at 11:28 AM

    That did it Welvin.

    Thanks very much for your help.

    Alan

  • Profile Image
    Welvin
    Answered on November 15, 2012 at 11:30 AM

    Wow! Great!. You are welcome, Alan. Should you have any questions or concerns, please do let us know.

    Thank you for reaching us.