What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Please give me access to the forms

    Asked by alancheesley on November 15, 2012 at 06:40 AM

    Hello,

    The form still works well, but I would like to make changes to it.

    My forms are on your old platform (http://www.jotform.com/) and when I click to edit them I am taken to your new website - http://www.jotformeu.com/.

    How do I access the forms so I can update them and make changes please?

    Thanks,

    Alan

    Page URL:
    http://c3imaging.com/credit-application-form/

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    JotForm Support

    Answered by jonathan on November 15, 2012 at 06:52 AM

    Hi Alan,

    Although the platform My Forms had been upgraded recently, it should not deter you from accessing your form. The URL of the website is automatically being redirected to http://www.jotformeu.com because this is the nearest domain server in your location.(the "eu" is for Europe)

    If you are already seeing the new versions of My Forms, simply select the form and click on Edit Form button. (see image for visual guide)

     

    Hope this help. Please inform us if you are still having issue.

    Thanks.

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    Answered by alancheesley on November 15, 2012 at 09:59 AM

    Thanks for getting back to me.

    Let me try to be clearer...

    My forms are viewable here - http://www.jotform.com/myforms/.

    The forms are not visible here - http://www.jotformeu.com/myforms/

    When I am here - http://www.jotform.com/myforms/ - and I click 'Edit' on any form I am redirected to - http://www.jotformeu.com/ - where I no longer see my forms.  I click 'My Forms' and my forms are not there either.

    I am happy to have my forms here - http://www.jotformeu.com/myforms/, but if I can't edit them to get the code, how do I transfer them?

    Alan

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    JotForm Support

    Answered by Welvin on November 15, 2012 at 11:14 AM

    Hi Alan,

    Have you check if you were able login when redirected to http://www.jotformeu.com/ . Please check and login if needed. I have encountered this issue and all I did was to login to every domain that I am redirected.

    Also, please try to clear your page cache.

    I hope this helps.

    Thanks

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    Answered by alancheesley on November 15, 2012 at 11:28 AM

    That did it Welvin.

    Thanks very much for your help.

    Alan

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    JotForm Support

    Answered by Welvin on November 15, 2012 at 11:30 AM

    Wow! Great!. You are welcome, Alan. Should you have any questions or concerns, please do let us know.

    Thank you for reaching us.