Why don't I receive e-mail notification when there is Paypal ?

  • Profile Image
    Esprimot
    Asked on February 23, 2011 at 07:03 PM

    Hello !

    I find your solution great !

    I have one question.

    I try to put a form on y e-business blog.

    Customer fill the form and join their resume, cover letter, website link.

    They pay via Paypal. (I sell advices about their document, I will send them a word document with an analysis and advices to improve their document)

    So I want also to receive their datas from the form, and the joined files (resume, cover letter)

    So I put a e-mail notification when the "E-mail" is filled.

    But, when I make a test (without paying by Paypal, I stop before), I don't receive the datas from the form and the joined files. (e-mail notification)

    Will I receive them when Paypal will receive the money ?

  • Profile Image
    mliz
    Answered on February 24, 2011 at 06:57 AM

    When using paypal forms the email notifications are only sent when the payment is processed.
    If the payment is not yet finished or completed it is considered as a pending transaction/submission
    and no notification email is sent.

  • Profile Image
    Esprimot
    Answered on February 24, 2011 at 10:18 AM

    Thank you very much !

    I am sure that it will work, so.

    It is the same thing with the "Thank you" page, is it ?

     

  • Profile Image
    mliz
    Answered on February 25, 2011 at 04:38 AM

    Once the customer completes payment at Paypal the thank you page should also appear
    afterwards.