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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why don't I receive e-mail notification when there is Paypal ?

    Asked by Esprimot on February 23, 2011 at 07:03 PM

    Hello !

    I find your solution great !

    I have one question.

    I try to put a form on y e-business blog.

    Customer fill the form and join their resume, cover letter, website link.

    They pay via Paypal. (I sell advices about their document, I will send them a word document with an analysis and advices to improve their document)

    So I want also to receive their datas from the form, and the joined files (resume, cover letter)

    So I put a e-mail notification when the "E-mail" is filled.

    But, when I make a test (without paying by Paypal, I stop before), I don't receive the datas from the form and the joined files. (e-mail notification)

    Will I receive them when Paypal will receive the money ?

  • Profile Image
    JotForm Support

    Answered by mliz on February 24, 2011 at 06:57 AM

    When using paypal forms the email notifications are only sent when the payment is processed.
    If the payment is not yet finished or completed it is considered as a pending transaction/submission
    and no notification email is sent.

  • Profile Image

    Answered by Esprimot on February 24, 2011 at 10:18 AM

    Thank you very much !

    I am sure that it will work, so.

    It is the same thing with the "Thank you" page, is it ?


  • Profile Image
    JotForm Support

    Answered by mliz on February 25, 2011 at 04:38 AM

    Once the customer completes payment at Paypal the thank you page should also appear