I can't edit forms, is the system down? [HIPAA]

  • Rdvpeds
    Asked on May 21, 2018 at 4:13 PM
  • Adrian
    Replied on May 21, 2018 at 4:43 PM

    Please try replacing the hipaa part in the edit URL of the form with www.

    So, instead of https://hipaa.jotform.com/build/FORM_ID use https://www.jotform.com/build/FORM_ID

    1526935320hipaa Screenshot 10

    You should be able to edit the form after you make that change to the URL.

    We are aware of the issue and our developers are working to fix it.

  • Adrian
    Replied on May 21, 2018 at 5:24 PM

    The issue with the hipaa subdomain has been fixed. You should be able to edit the forms now.

    Please check and let us know if you have any issues.

    We are sorry for the inconvenience.