What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Captcha image not loading

    Asked by chrisfunkmagic on November 15, 2012 at 12:02 PM

    I had a client tell me they waited 10 miuntes for the image to show up.  It works on my computer, but it didn't on theirs.  Also, I had a friend test it and it didn't show up on thier computer.  Is there an alternate piece I can use?  I have seen some forms where it is a math question that can be writen by the editor and and the answer is dertermined in the settings.  It is important I have this so I don't get spammed.  Thanks.

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    JotForm Support

    Answered by EduardoMendez on November 15, 2012 at 12:31 PM

    Hi there,

    The captcha seems to be working fine on my end.

    The issue may be due to a conflict between the scripts on your page. 

    Please embed your form using the iFrame method in steach of the script that you currently have.

    Here is a guide on how to find the iFrame embedding code:


    Let us know if you need further assistance!