How to view and go back to old submissions?

  • Hartfordstawberry
    Asked on May 21, 2018 at 7:43 PM

    If a payment was not complete before an email was set up to send us there a way to go back to old submissions?

  • Jed_C
    Replied on May 21, 2018 at 8:19 PM

    I'm sorry, I'm not sure if I have fully understand your concern. What email setup are you referring to? Do you mean that you haven't added your email yet to accept payments in your form and user submitted a payment while the form is not fully setup yet, is this correct?

    All information can be retrievable in the submissions page, if it's not listed in either of your "Incomplete Payments" or the "Submissions" then there's no other way for you to retrieve the info.

    If my above understanding is not correct, would you mind clarifying it a bit? Looking forward for your response. 

  • Hartfordstawberry
    Replied on May 21, 2018 at 8:57 PM

    I have quite a few forms submitted without payments. I did not have the email notifications set up to let them known hat a payment did not go through.  Is there a way to email those that did not submit payment to let them know?

  • Jan
    Replied on May 21, 2018 at 11:21 PM

    It is possible to send an email when there is an incomplete payment. Please check this guide: https://www.jotform.com/help/273-How-to-Setup-Incomplete-Payment-Notification-Email.

    Hope that helps. Let us know if you have any questions. Thank you.