What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can i correct the view that others see.

    Asked by PriorityLighting on November 15, 2012 at 01:58 PM

    Some of the people using the form we created have made comments like they are not matching up (the picture and item are not matching up) so when they participate they dont always comment on the appropriate like per say...

  • Profile Image
    JotForm Support

    Answered by EduardoMendez on November 15, 2012 at 02:11 PM

    Hi there.

    Can you please share the URL of the form in question?

    We'll be glad to assist you!

  • Profile Image

    Answered by PriorityLighting on November 15, 2012 at 02:17 PM
    http://form.jotform.us/form/22545768998173 thank you for your prompt respons



    Best regards,

    Jermie Meyer
    National Sales & Marketing
    PL_LOGO_HRES_jpeg
    Phone 800-709-1119 | Fax 800-709-1121
    Email: jermie@prioritylighting.com
    Website: www.prioritylighting.com
    Twitter: PriorityLight
    YouTube: PriorityLighting
    P Please consider the environment before printing this email.
    The information contained in this email contains confidential and privileged information of Priority Lighting intended only for the personal and confidential use of the individual or entity to which it is addressed. If you are not the addressee indicated in this message (or an agent responsible for delivery of the message to such person), you are hereby notified that you have received this communication in error and that any reviewing, copying or unauthorized use of this message is strictly prohibited and may be illegal. In such case you should destroy this communication and kindly notify the sender by reply email.



  • Profile Image
    JotForm Support

    Answered by EduardoMendez on November 15, 2012 at 02:33 PM

    Hi there!
    Here is a video of what it looks like on my end.

    http://screencast.com/t/RtPzrxjb

    I am currently using Google Chrome as a browser.

    Let us know if there is something that is not matching!

  • Profile Image

    Answered by PriorityLighting on November 15, 2012 at 03:03 PM
    Ya im stumped too, as that is the look I see when I log on… Some of the people we deal with have no clue what a web browser is, so its hard to find out what they are doing to replicate the problem… any suggestions

    Thanks!


    Best regards,

    Jermie Meyer
    National Sales & Marketing
    PL_LOGO_HRES_jpeg
    Phone 800-709-1119 | Fax 800-709-1121
    Email: jermie@prioritylighting.com
    Website: www.prioritylighting.com
    Twitter: PriorityLight
    YouTube: PriorityLighting
    P Please consider the environment before printing this email.
    The information contained in this email contains confidential and privileged information of Priority Lighting intended only for the personal and confidential use of the individual or entity to which it is addressed. If you are not the addressee indicated in this message (or an agent responsible for delivery of the message to such person), you are hereby notified that you have received this communication in error and that any reviewing, copying or unauthorized use of this message is strictly prohibited and may be illegal. In such case you should destroy this communication and kindly notify the sender by reply email.



  • Profile Image

    Answered by fxr on November 15, 2012 at 04:11 PM

    Can you try giving them this link to form and ask if this form appears to be rendering correctly?

    http://www.jotform.us/form/22545768998173

  • Profile Image

    Answered by PriorityLighting on November 16, 2012 at 12:30 PM
    I just was able to have one client look at the below link. He was on Internet explorer 8 and he mentioned it was still rendering incorrectly…




    Best regards,

    Jermie Meyer
    National Sales & Marketing
    PL_LOGO_HRES_jpeg
    Phone 800-709-1119 | Fax 800-709-1121
    Email: jermie@prioritylighting.com
    Website: www.prioritylighting.com
    Twitter: PriorityLight
    YouTube: PriorityLighting
    P Please consider the environment before printing this email.
    The information contained in this email contains confidential and privileged information of Priority Lighting intended only for the personal and confidential use of the individual or entity to which it is addressed. If you are not the addressee indicated in this message (or an agent responsible for delivery of the message to such person), you are hereby notified that you have received this communication in error and that any reviewing, copying or unauthorized use of this message is strictly prohibited and may be illegal. In such case you should destroy this communication and kindly notify the sender by reply email.



  • Profile Image
    JotForm Support

    Answered by NeilVicente on November 16, 2012 at 01:30 PM

    Jermie,

    I was able to see the discrepancy between IE and other browsers.

    Check out this screenshot: http://screencast.com/t/Sz7oLcAbhLZ

    To resolve this issue, try injecting the following CSS code to your form, then let us know if it helps:

    .form-line.form-line-column {
        displayblock;
    }

    http://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes