Pre-Populated URL - The checkbox field options do not work half the time

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    Asked on May 22, 2018 at 03:02 PM

    When opening a link to a pre-populated form, there seems to be a "hit or miss" scenario where sometimes you'll get the form completely filled out and other times the boxes that should have been pre-checked are not. 

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    Answered on May 22, 2018 at 04:17 PM

    I have checked the link that you have provided and after some attempts I think I was able to replicate the issue.

    It looks like when the link is copied and pasted in the same browser window, one time the checkbox will be prepopulated and one time it will not.


    It will always work the first time the URL is clicked.

    Let me forward this to our developers and we will let you know when there is an update.

    I also suggest you use the PrePopulate Application to try and create a new pre-populated URL for the form.

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    Answered on November 30, 2018 at 01:40 AM

    Hi @benefitinsights,

    Sorry for my late reply. Issue is resolved now. I cloned your form and It worked properly in my tests.

    If your problem persists, please inform us