My conditional logic to send an email to the submitter is not working

  • Kim1Hill
    Asked on May 23, 2018 at 3:05 AM

    Hello,

    I set up a conditional logic to send specific emails to users based on their responses to 1 question in my smart form. If the responder answers either a or c, they should receive a particular email. If they respond either b or d, they should receive another email. I have noticed that these emails are not being sent out at all. Can you please take a look and let me know what is wrong? This is under the form titled "EGrAMS Grant Configuration Setup"

    I reviewed the directions in the User Guide and I cannot see an error in my setup. I even tried to update the {email} code to the email address' field name in the form {idphContact} and this did not work. Please advise.

  • Welvin Support Team Lead
    Replied on May 23, 2018 at 8:26 AM

    You have entered {idphContactl} instead of just {idphContact}. Also, the email field is {email134}.

    Also, your conditional logic #1 has the same IF rules. Please check, you both selected Non-Competitive:

    My conditional logic to send an email to the submitter is not working Image 1 Screenshot 20

  • Kim1Hill
    Replied on May 23, 2018 at 1:08 PM

    Thank you.  I updated the If rules and the email to {idphContact} and it worked.


    You mentioned {email134} for the email field, can you tell me where I should use this and what the code {email134} references?

  • Victoria_K
    Replied on May 23, 2018 at 2:40 PM

    Hello,

    {email134} is the UNIQUE NAME for your other email field, just in case you wanted to send emails to that email:

    1527100761screenshotvlunt Screenshot 10

    Let us know if you need more help.

    Thank you.