My conditional logic to send an email to the submitter is not working

  • Profile Image
    Asked on May 23, 2018 at 03:05 AM


    I set up a conditional logic to send specific emails to users based on their responses to 1 question in my smart form. If the responder answers either a or c, they should receive a particular email. If they respond either b or d, they should receive another email. I have noticed that these emails are not being sent out at all. Can you please take a look and let me know what is wrong? This is under the form titled "EGrAMS Grant Configuration Setup"

    I reviewed the directions in the User Guide and I cannot see an error in my setup. I even tried to update the {email} code to the email address' field name in the form {idphContact} and this did not work. Please advise.

    This is a re-post of a comment on How to Send Email Based on User's Answer

  • Profile Image
    Answered on May 23, 2018 at 08:26 AM

    You have entered {idphContactl} instead of just {idphContact}. Also, the email field is {email134}.

    Also, your conditional logic #1 has the same IF rules. Please check, you both selected Non-Competitive:

  • Profile Image
    Answered on May 23, 2018 at 02:40 PM


    {email134} is the UNIQUE NAME for your other email field, just in case you wanted to send emails to that email:


    Let us know if you need more help.

    Thank you.