Autoresponder emails are not being received upon approval or denial

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    mcombs
    Asked on May 23, 2018 at 09:38 AM

    Hello, 

    I have created the form titled "Purchase Request Form". I am having some issues I hope that you can help me work out. I have created two autoresponder emails, one for if the submitting user request is approved, and one for if it is denied. However, those emails are not being received upon approval or denial. Are you able to assist?

    Thanks,

    Melissa Combs

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    BJoanna
    Answered on May 23, 2018 at 10:44 AM

    I assume that one of those emails should be sent once a submission is edited. 

    I inspected your Autoresponder Email settings and Send on Edit option is set to NO.

    1527086527editemail.JPG

    To resolve the issue, you need to set Send on Edit to YES

    Let us know if you need further assistance. 

  • Profile Image
    mcombs
    Answered on May 23, 2018 at 11:43 AM
    Great, thank you!!
    ...
  • Profile Image
    BJoanna
    Answered on May 23, 2018 at 12:51 PM

    You're welcome.

    Feel free to contact us if you have any other questions or issues.