What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    E-mail address not updating in Notification settings.

    Asked by courtneyblacher on November 15, 2012 at 11:47 PM



    Whenever I add a new email address to the notification section the old e-maila address I have over rides it. I have sent many test e-mails and they all go to the old email address even though the new e-mail address is displayed. How do I fix this.

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    JotForm Support

    Answered by idarktech on November 16, 2012 at 12:29 AM


    You have to make an actual submissions with your live form to make it work. "Test email" function would only send notification messages to the email address that's associated on your account not on the form recipient's addresses. We have to do this to stop abusive users who uses this function for sending spams.

    Hope this little information helps. Thanks!