How to change PayPal payment to credit card?

  • dcsmith22
    Asked on May 23, 2018 at 4:02 PM

    Hi there,

    My name is John Barker, Jr. and I am the webmaster for The Wave Program which has a non-profit account here at Jotform. I am trying to change the "Payment Method" for my client.

    Currently it is being billed to my PayPal account and my client would like to take over paying for the forms with his credit card.

    I went into the "Billing Area" of the setting and when I went to try to change "Payment Method" it took me to my PayPal site instead of an option to use a different form of payment: a credit card in this case.

    How would I go about changing that?? 

    Thanks,

    John

  • Jed_C
    Replied on May 23, 2018 at 6:12 PM

    If you are using PayPal as your payment method and wants to change it to credit card, you'll have to cancel your PayPal subscription first. Please follow this guide on how to https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription. Once cancelled, you can resubscribe again with your card.

    Let us know if you have any questions or if you need further assistance.