What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not Getting Emails

    Asked by crabanillo on November 16, 2012 at 05:53 AM



    For some reason I can get any emails from my JotForm contact form on my inbox, but I can see them on here.

    I use Google Email for my email. What can I do?



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    Answered by crabanillo on November 16, 2012 at 05:58 AM

    Since I Google Email, should I whitelist your IPs with my hosting provider or with Google?

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    JotForm Support

    Answered by idarktech on November 16, 2012 at 07:09 AM


    As far as I can see you do not have any email address on the form notification's recipient email address settings. Please check your form and add a recipient email address, here's how to find out. Finding out E-mail Address used for submission notifications


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    Answered by crabanillo on November 16, 2012 at 07:21 AM

    Cheers, sorted!