What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Need to access an account and do not have username or password.

    Asked by FlashpintGallery on November 16, 2012 at 11:37 AM

    I need to access an account and the user is out of town and did not leave the username or password.  I need to add something to an existing form.  How can I get access to this account/form to make changes?

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    JotForm Support

    Answered by NeilVicente on November 16, 2012 at 11:46 AM

    We cannot grant access to an account unless the requesting person have access to the email address associated with the account.

    All that we can do is provide you the username and initiate a password reset. The reset instructions will then be delivered to the account's email.

    If you do have access to this email, then perhaps we can proceed. Do you have an idea of which website this particular form is embedded on?

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    Answered by guest_23236536209048 on November 19, 2012 at 05:54 PM

    noor gaber

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    Answered by guest_23236536209048 on November 19, 2012 at 05:56 PM

    noha

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    JotForm Support

    Answered by Welvin on November 19, 2012 at 06:57 PM

    @guest_23236536209048,

    Can you please explain further your query? What you are trying to ask?

    Thanks