What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paypal Pro Problem - Merchant Country Unsupported

    Asked by nkmk on November 16, 2012 at 11:54 AM

    Dear Sir,

    I tried to insert paypalpro to my website (currently I am working on it dreamweaver but I also tried it preview stage) but it doesn'T work and gave attached error. Does your system support Turkey ?


    With Best Regards

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    JotForm Support

    Answered by NeilVicente on November 16, 2012 at 12:00 PM

    Unfortunately, Paypal Website Payments Pro will not work for countries other than the United Kingdom, United States, and Canada. Please refer to the links below for more information:


    Since your Paypal account is based in Turkey, your form will not be able to accept payments. We apologize for this inconvenience but there's nothing else we can do here. It is up to Paypal to add other countries to this service.

    For your case, we recommend using another payment method for your form such as the ordinary Paypal payment tool.

    The downside to this is that the user will have to be redirected to Paypal before they will be able to pay.