Form runs slow

  • spacare
    Asked on May 24, 2018 at 12:48 PM

    Hi I was hoping you could help me figure out why this form runs so slow in my email client (outlook). All the other forms work just fine.

    When I open it up in email it take a long time to edit/reply due to it's latency.

    Spa Circuit Board Repair Form

    Thank You

    David Pratt

  • David JotForm Support Manager
    Replied on May 24, 2018 at 2:13 PM

    Are you referring to opening the email notification? Or sharing the form URL via email? Please share a screenshot to illustrate better what you are referring to: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 

  • spacare
    Replied on May 24, 2018 at 4:43 PM
    There is not really anything to send or show you
    The form is delivered to my inbox. If I click the “Forward” button to reply there are long delays between each letter typed
    It only happens with this form all the rest I have are fine

    Thank you!

    David Pratt
    www.spacare.com

    ...
  • jonathan
    Replied on May 24, 2018 at 6:02 PM

    Hi,

    Can you please share to us the URL link you are using when you are replying using the form. We will test it as well using the link.

    I did test using your form direct URL https://www.jotform.us/form/72155724165153  but so far I could not reproduce and lag or slow down issue when using the form.

    1527199251zzz 2018 05 25 05 Screenshot 10


    The issue you encountered could be on the URL link you used. So we need that information to test also.

    We will wait for your updated response.