Our clients are having issues with our form not accepting their credit card info.

  • anthonyr123
    Asked on May 24, 2018 at 3:20 PM

    If I manually input their CC info in the Square desktop app, it works fine. Do I need to contact Square or is this on Jotforms end?

    Page URL: https://homecentricrealty.com/rental
  • David JotForm Support Manager
    Replied on May 24, 2018 at 4:16 PM

    Your payment field is in live mode, and it is connected to Square. Are they getting an error message?

  • Anthony
    Replied on May 24, 2018 at 6:06 PM

    When the submit button is pressed, an error message occurs and the CC area is highlighted. 

  • Kevin Support Team Lead
    Replied on May 24, 2018 at 8:01 PM

    May you please kindly check the console report and see if there are errors? 

    Please also share us some screenshots about the issue, including the console report. 

    - This guide will help you opening the console on your end: https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers 

    - This guide will help you uploading the image with your next reply, please avoid to attach the image in an email reply since it will not be posted here: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 

    We will wait for your response.