What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Are your MySQL secure? When we create a database are we the only one who have access to the data or does JotForm have access too?

    Asked by guest_23205801373041 on November 16, 2012 at 04:09 PM
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    JotForm Support

    Answered by Mike_T on November 16, 2012 at 04:28 PM

    Thank you for contacting us.

    The data is completely secure, but the JotForm Team has the access for administrative purposes. For example, we may open your Submissions page when you ask for support and that access is required for troubleshooting.

    We do not claim ownership of any users' data, and we do not provide such data to any 3rd party companies.

    If this is not enough for you business, you may consider our JotForm Application License solution, it allows you to host the JotForm Application on your own server.


    Please feel free to contact us if you have any other questions or concerns.

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    Answered by khrisell on July 04, 2013 at 11:52 PM

    We are happy to announce that we have released Jotform Webhooks,  this feature would replace Send Post Data + Custom URL Thank You Page workaround in order to help you transfer forms data to your own database using your own script codes.

    To know more about Jotform Webhooks, please click here.


    Thank you for using JotForm. :)