What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Update form not updating

    Asked by starsent on November 16, 2012 at 05:50 PM

    I updated my form on JotForm, copied the code, inserted it fresh, and it's still not updating on the live site:

    I edited one question 'What is your fav Emeli Sande song?' I changed to 'For bonus entry, tell us what is your fav Emeli Sande song?' and removed the required, but it's still the old required question.

    Page URL:
    http://www.starsentertainment.com/item/toronto-win-emeli-sande-concert<br/>-tickets.html

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    JotForm Support

    Answered by jonathan on November 16, 2012 at 06:05 PM

    Hi,

    Please try updating the embedded form URL to code to

    this http://www.jotform.ca/jsform/23203523064239 -- that is change 'form' to 'www'

    Please try this and inform us if the issue persist.

    Thanks.

  • Profile Image

    Answered by starsent on November 16, 2012 at 06:06 PM

    thank you! yes, that worked

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    JotForm Support

    Answered by Deygus on November 16, 2012 at 06:16 PM

    On behalf of my colleague you are welcome, that's terrific to here. If you have futher problems or questions feel free to let us know.