How to track down the origin of my form's visitors.

  • Profile Image
    LS_Launch
    Asked on May 25, 2018 at 06:30 PM

    Hi There, I notice in the Platform tab of the analytics segment, that none of my viewers have accessed the form from Instagram. This is surprising b/c we publicize actively on Instagram to an audience that uses Instagram much more than they use Facebook. I'm wondering if, for analytics purposes, you lump Instagram together with Facebook as a platform. I'm asking because if none of my views are coming from Instagram, I may need to rethink my publicity strategy. :)

    Thanks!

    Jenifer Martin



    This is a re-post of a comment on Understanding Form Analytics and Ways on How to Get Your User's Info

  • Profile Image
    luisvcsilva
    Answered on May 25, 2018 at 06:53 PM

    Jotform Analytics actually distincts the incoming traffic from your form, so you would be able to distinct your users based in their origins. You can use Get Referrer to discover what page your user were before accessing your form. 

     

    Feel free to contact us,

    Thanks

  • Profile Image
    LS_Launch
    Answered on May 25, 2018 at 07:11 PM

    Thanks, so just to be clear. Would I be able to see who is accessing my form by looking at the Browser column within the platform tab?

  • Profile Image
    luisvcsilva
    Answered on May 25, 2018 at 07:55 PM

    Hi, sorry for being excessively succint in my first post. I forgot to mention that you have to use a second app in order to track the origin of the incoming traffic to your form, that is,  if the user is coming either from Facebook, Instagram, Twitter, etc. Get Referrer is an app that allows you to know exactly from where the user came from, let's say that your form is embedded in Facebook, and there's a link to it in Instagram, Get Referrer adds to every submission to your form the original URL that your user used it to get to your form, as you can see by the image below:

    1527291934trackSubmission.png

    Unfortunately, Jotform Analytics still doesn't allow you to know from where your users are coming from (i.e: from what website), it only tells you their IP addresses and information regarding their devices, location and platform. Get Referrer only tracks the website that brought your users if they actually submit data to your form. If they just visit your form, Get Referrer won't track their origin.

    You can find a quick guide for this app here: https://www.jotform.com/help/287-How-to-Capture-Referrer-URL

     

    And the link for the app here:

    https://widgets.jotform.com/widget/get_referrer

     

    The Get Referrer feature of tracking the origin of your form's visitor might be add to Jotform Analytics in the future, as we're constantly developing new features in Jotform.

     

    Hoping that I helped you,

    Thanks.