I'm not receiving emails about submissions at all

  • Profile Image
    dogsden
    Asked on November 17, 2012 at 04:43 AM

    I have two live forms both with submissions but haven't received any email notifications. Have I done something wrong?

  • Profile Image
    idarktech
    Answered on November 17, 2012 at 05:10 AM

    Hi,

    Your email address was in the bounce list due to the following reason:

    Reason(s) : 5.1.0 - Unknown address error 550-': invalid address'

    I have now removed it so it should be working fine by now. In order to avoid this issue from happening again, you may whitelist JotMail IP's to your email provider side.

    If you have any other questions or concerns, please let us know . Thanks!

  • Profile Image
    guest_23207452793051
    Answered on November 17, 2012 at 06:57 AM

    Thank you