What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I'm not receiving emails about submissions at all

    Asked by dogsden on November 17, 2012 at 04:43 AM

    I have two live forms both with submissions but haven't received any email notifications. Have I done something wrong?

    Page URL:

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    JotForm Support

    Answered by idarktech on November 17, 2012 at 05:10 AM


    Your email address was in the bounce list due to the following reason:

    Reason(s) : 5.1.0 - Unknown address error 550-': invalid address'

    I have now removed it so it should be working fine by now. In order to avoid this issue from happening again, you may whitelist JotMail IP's to your email provider side.

    If you have any other questions or concerns, please let us know . Thanks!

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    Answered by guest_23207452793051 on November 17, 2012 at 06:57 AM

    Thank you