What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I updated a field in my form, but it wont update on my embed on my wrdpress site

    Asked by lesimon on November 17, 2012 at 10:33 AM

    Hi!

     

    TERREFIC service by the way!

     

    I updated a field on one of my forms (changed an 'home made' address field for the standard address field in your menu).

    The change will not update on my form embeded on my wordpress site.

     

    my user name is lesimon and the form is reservation.

    URL for the form: http://form.jotform.com/form/20300803628?

    URL for my website: http://deluxephotobooth.ca/reservez-maintenant/

     

    Thanks for your support

     

    Page URL:
    http://deluxephotobooth.ca/reservez-maintenant/

  • Profile Image
    JotForm Support

    Answered by Goldo on November 17, 2012 at 10:56 AM

    Thank you for the nice comment.

    To sort the issue, please try to grab a fresh embed code by going to Setup & Embed>Embed Form and re-embed it on your website. That should sort it out.

  • Profile Image

    Answered by lesimon on November 17, 2012 at 11:02 AM

    Hi Goldo!

    thanks for the reply!   I already did exactly that, but didn't have any effect....

    I frequently update my forms, and never had an issue like this one...

  • Profile Image
    JotForm Support

    Answered by Goldo on November 17, 2012 at 11:18 AM

    Okay. I noticed that you are using:

    <script type="text/javascript" src="http://form.jotform.com/jsform/20300803628">script>

    Please try to change it to:

    <script type="text/javascript" src="http://www.jotform.com/jsform/20300803628">script>

    We are just changing form.jotform.com to www.jotform.com to avoid delay.

    Let me know.

  • Profile Image

    Answered by lesimon on November 17, 2012 at 11:20 AM

    Goldo, you rule.   works perfectly now!

     

    Thanks so much!

  • Profile Image
    JotForm Support

    Answered by Goldo on November 17, 2012 at 11:23 AM

    No worries Lesimon. Would advise you to use www.jotform.com instead of form.jotform.com as the form url from now on.

    Thanks! :)

  • Profile Image

    Answered by naamatusa on November 19, 2012 at 07:07 PM

    I'm having the same issue. Does this mean that I have to change ALL MY FORMS now to www.jotform.com instead of form.jotform.com?

    Something that you're going to notify PAYING CUSTOMERS like me about?

  • Profile Image
    JotForm Support

    Answered by EduardoMendez on November 19, 2012 at 07:46 PM

    Hi there,

    This is a temporary issue.  However, if you do make the change, you would not have to reverse back once the issue is resolved.  

    The reason why this is happening is due to a replication delay.  We apologize for the inconveniences, and we assure you that we are working hard to continuosly improve our service and our product.

    Please go ahead and make the change, or if you preffer, you can wait for the replication delay to face out.  It should be back to normal shortly.

    As always, please let us know if you need further assistance!