What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form submissions arent being forwarded to my email address

    Asked by yanmoe on November 17, 2012 at 01:50 PM

    This is the URL where the form resides:



    Test emails are forwarded to my email address 'yanmo@yanmoadetula.com however submissions form the above URL arent being sent to the email address.

    Thanks for your help in advance


    Page URL:

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    JotForm Support

    Answered by NeilVicente on November 17, 2012 at 02:04 PM

    The Test Email function in the Email Alerts screen can only send to the address associated to your JotForm account.

    This restriction was put in place to prevent abuse from spammers. To test if your newly added recipient emails are working, you must send a real submission to your live form. 

    Hope this clears things for you.

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    Answered by yanmoe on November 17, 2012 at 02:18 PM

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    JotForm Support

    Answered by NeilVicente on November 17, 2012 at 02:23 PM

    For some reason, your response failed to display here. If it's of any importance or urgency, kindly repost the message using this link.