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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving any email notifications

    Asked by sheaney on November 18, 2012 at 02:28 AM

    Hi,

    I have a form on my website and I've set this to send to a gmail address and for some reason I'm not receiving any notifications when I test it or send live submissions.

    I changed my receiving email to a hotmail address to test it and it came through, albeit in the junk mail folder.

    I'm definitely a novice at this, so any help would be fantastic.

    Thanks

    Page URL:
    http://www.sheaney.com.au

  • Profile Image

    Answered by moonzkie on November 18, 2012 at 05:20 AM

    Hi,

    Your email address is in our bounce list and this is the reason:

    Reason(s) : 5.1.0 - Unknown address error 550-'No Such User Here'

    Your form should be working fine by now as I remove your email address inourbounce list.

    Also, it is recommended to configure your email alerts' sender name and email to "JotForm" and "noreply@jotform.com", respectively.

    Please feel free to contact us if you need any further assistance.

  • Profile Image

    Answered by sheaney on November 19, 2012 at 02:56 AM

    Thank you so much! This seems to be working fine now!

  • Profile Image

    Answered by moonzkie on November 19, 2012 at 02:57 AM

    Glad to hear everything is working fine now.

    Please do not hesitate to contact us anytime if you need further assistance.

    Thank you.