Not receiving any email notifications

  • Profile Image
    sheaney
    Asked on November 18, 2012 at 02:28 AM

    Hi,

    I have a form on my website and I've set this to send to a gmail address and for some reason I'm not receiving any notifications when I test it or send live submissions.

    I changed my receiving email to a hotmail address to test it and it came through, albeit in the junk mail folder.

    I'm definitely a novice at this, so any help would be fantastic.

    Thanks

  • Profile Image
    moonzkie
    Answered on November 18, 2012 at 05:20 AM

    Hi,

    Your email address is in our bounce list and this is the reason:

    Reason(s) : 5.1.0 - Unknown address error 550-'No Such User Here'

    Your form should be working fine by now as I remove your email address inourbounce list.

    Also, it is recommended to configure your email alerts' sender name and email to "JotForm" and "noreply@jotform.com", respectively.

    Please feel free to contact us if you need any further assistance.

  • Profile Image
    sheaney
    Answered on November 19, 2012 at 02:56 AM

    Thank you so much! This seems to be working fine now!

  • Profile Image
    moonzkie
    Answered on November 19, 2012 at 02:57 AM

    Glad to hear everything is working fine now.

    Please do not hesitate to contact us anytime if you need further assistance.

    Thank you.